FAQs

How can I contact Edible Blooms?

You can purchase online any time of the day, seven days per week. Our Bloomettes can be contacted Monday to Friday between the hours of 8am - 4pm.  We are available after hours to corporate account holders and event customers by prior arrangement.

Phone: 1300 768 996
International: +61 3 9646 0800
Email: fresh@edibleblooms.com

What is the deadline to place an order?

Edible Blooms offers a National delivery service.  To guarantee the delivery date for your delivery we require your booking before 2.30pm the day prior.  We also offer a same-day delivery service for orders received before 1pm up to 15kms from the CBD for Adelaide, Brisbane, Melbourne and Sydney. 

Special event and custom made orders must be placed at least two business days prior to the delivery time.  Regional and interstate deliveries require a minimum of 3 days notice for delivery and can take up to 5 days.

What time will my gift arrive?

All deliveries will arrive at business addresses by 5.00pm AEST and to residential addresses before 7.00pm Monday to Friday.

What if my recipient is not at home?

We do request that you check prior to ordering that someone will be at the address on the day of your requested delivery.

If no-one is at the given address to receive the delivery, our driver will either leave a calling card or telephone you for further instructions.  If your gift is perishable (i.e. fruit), our driver may opt to leave the gift with a neighbour to save you a redelivery charge.  We will do our best to return to the address the same day, however, an additional delivery charge may apply.

Can I send a bloom anywhere in Australia?

Yes, Edible Blooms deliver our chocolate and cookie bloom gifts Australia wide.  Fresh fruit blooms can be delivered up to 22km of the CBD in Adelaide, Brisbane, Melbourne and Sydney.

How will my Edible Bloom come presented?

When your gift is travelling any further than 15km from the CBD of Sydney, Melbourne, Brisbane or Adelaide, your Edible Bloom will come packaged in a box packed with cellophane for safe transit. Within 15km of the CBD, your gift may either arrive in or out of a packaging box, depending on the courier service used for that area and estimated transit time.

Do you deliver on the week-end and public holidays?

Sydney, Brisbane and Melbourne locations are open on Saturday by appointment only.  Our Adelaide store is open every Saturday (except public holiday long week-ends) from 10am to 2pm.  By prior arrangement, week-end and public holiday deliveries can be arranged for events.  Delivery is quoted based on the location and timing of your requirements. 

What if the wrong address is supplied for delivery?

This is your responsibility and the more information you provide when ordering the easier it is for us to amend any mistake. There is space for you to provide any special delivery instructions when you place your order and we encourage you to use it. If we are sent to an incorrect address, an additional delivery charge may apply to redirect the delivery.

Can I request a specific delivery time?

Yes you can request a specific delivery time when ordering over the phone. However, please note that an additional charge may apply. Our Bloomettes will inform you of this when you order to ensure that your requirements are met on time.

Do I receive confirmation of my order?

Yes, an email confirmation will be sent to confirm the details of all online orders. If there are any problems processing your payment or further delivery address information is required one of our Bloomettes will contact you personally.

What method of payment is accepted?

Edible Blooms secure online payment system will accept MasterCard, VISA, Diners Club and American Express cards.  We also accept Paypal payments. If you are unable to pay by credit card, we also accept Australian Postal Money Orders.

Approved corporate accounts will receive an account at the end of each month with a 7 day payment term.

Can I change my mind after placing an order?

Yes you can, however an administration charge of $10 will apply for cancellations or changes to your order. After the order has been dispatched from our store, no changes or cancellations can be made.

Is my personal information secure when I order online?

www.edibleblooms.com.au is hosted on a secure SSL server supported by Net Suite. You can be assured of a safe and secure online shopping experience with Edible Blooms.

Can I set up a corporate account?

If you intend to use our services regularly we can provide a monthly account service for you.
To obtain an application form, you can either:
• go to the corporate accounts of edibleblooms.com.au; or
• telephone 03 9646 0800.

Can I design my own Edible Bloom?

Our Bloomettes can create a tailor made gift to your specifications.

Please contact us on 1300 768 996 to discuss your ideas and obtain a quotation