How can I contact Edible Blooms?
You can purchase online any time of the day, seven days per week. Our Bloomettes can also be contacted by phone from Monday to Friday between the hours of 8am - 5pm.
Phone: 1300 768 996
International: +61 3 9646 0800
What is the deadline to place an order?
Edible Blooms deliver Monday to Friday. If you require same-day delivery of your gift, we offer this service up to 10-15 km from Sydney, Melbourne, Brisbane & Adelaide CBDs if you order by 12pm midday. If you require your gift to be delivered the following day, we can reach most areas of Australia on a next-business day service if you order by 4pm. Some locations outside of metropolitan areas may take longer for delivery.
During peak periods, such as Christmas, we recommend placing your order earlier to ensure timely delivery.
What time will my gift arrive?
Deliveries will arrive at business addresses by 5.00pm and residential addresses by 7.00pm Monday to Friday. Please note we cannot specify a time of day for delivery on our standard courier services. Please call 1300 768 996 to enquire about our VIP courier services.
What if my recipient is not at home?
We highly recommend delivering to a business address or a residential address where you know that someone will be home to accept the delivery.
If no-one is home, Edible Blooms standard procedure is to leave the gifts safely at the premises. Exceptions to this rule are alcohol products which cannot be left without a signature, premises where our courier deems that it is not safe to leave the gift unattended, or if you specifically request for the gift not to be left at the premises. In these instances the gift will either be taken to the nearest post office and a calling card left at the premises, or returned to our store and we will be in contact to arrange a second delivery. These instances will result in an additional redirection/redelivery charge, which can be up to 2 times the initial delivery charge if the couriers must deliver the gift back to our store plus deliver it out again. If you are concerned about potential redelivery of your order, please call 1300 768 996 for more information.
Can I send a bloom anywhere in Australia?
Yes, Edible Blooms deliver our Chocolate Bouquets and Gift Hampers Australia wide. Fresh Fruit Blooms and Cake Pop Blooms can be delivered up to 10-15 km from the CBD in Sydney, Melbourne, Brisbane and Adelaide.
How will my Edible Bloom come presented?
Your Edible Bloom will come packaged in a delivery box and packed with cellophane for safe transit. Within 10-15 km of Sydney, Melbourne, Brisbane and Adelaide, your gift may either arrive in or out of a delivery box, depending on the courier used for that area and estimated transit time.
Will my extras be added to the bloom?
All extras purchased will be added to the gift you have ordered. If for any reason we are unable to do this, we will be in touch to discuss an alternative.
What if the wrong address is supplied for delivery?
Ensuring that the full and correct street address is provided for delivery is your responsibility, including any business names and hospital wards where applicable. If your gift is delivered to the wrong address due to incorrect or insufficient details being supplied, an additional delivery charge may apply to redirect/redeliver the gift and may also cause delay in delivery.
Do I receive confirmation of my order?
Yes, an email confirmation will be sent to you confirming the details of all online orders. Please contact us immediately if you do not receive this. If we cannot meet any specific requests listed in your order, our staff will be in contact to discuss your requirements.
What method of payment is accepted?
Edible Blooms secure online payment system will accept MasterCard, VISA, Diners Club and American Express cards. We also accept PayPal payments. Where approved prior, corporate customers may be eligible to pay via EFT depending on the transaction amount (please note that in these instances payment is still required before dispatch).
Can I change my mind after placing an order?
If you contact us before your gift has been dispatched from our store, we can amend or cancel your order for an administration charge of $10. After the order has been dispatched, no changes or cancellations can be made. Please note that during peak gifting periods such as Christmas and Valentine’s Day, once your gift has been boxed and booked in with our courier for pick up, we are not able to intercept your parcel for changes due to the high volume of gifts in dispatch at this time.
Is my personal information secure when I order online?
www.edibleblooms.com.au is hosted on a secure SSL server supported by Net Suite. You can be assured of a safe and secure online shopping experience with Edible Blooms.
Can I set up a corporate account?
If you intend to use our services regularly, please call our corporate gifting coordinator Tanami Kaye on 03 9646 0800 or email email@example.com to discuss our corporate gifting options.
Can I design my own Edible Bloom?
Our Bloomettes can create a tailor made gift to your specifications.
Please contact us on 1300 768 996 to discuss your needs and obtain a quotation