In the unlikely event that your Edible Bloom is damaged in transit, please contact us within 2 weeks and we will automatically replace it with a gift of equal value. All we need is a photograph via email of any damaged goods.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.
Why does Edible Blooms collect personal information?
Edible Blooms collects personal information in order to conduct our business, to provide and market our services and to work efficiently with our suppliers.
About whom do we collect personal information?
The type of information we may collect and hold includes (but is not limited to) personal information about customers, business associates, potential customers, suppliers and their employees, prospective employees, employees and contractors.
What kinds of personal information do we collect?
In general, the type of personal information Edible Blooms collects and holds includes (but is not limited to): names, addresses, contact details, demographic information (such as postcode, preferences and interests), order history and other information which assist us in conducting our business, providing and marketing our services and meeting our legal obligations.
How do we collect and hold personal information?
Personal information outlined above, relating to our customers, is securely stored by our e-commerce partner Neto (www.neto.com.au), who hosts our online store.
How can you access personal information?
How do we keep personal information accurate and up-to-date?
What we do with the information we gather?
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
How might we use and disclose your personal information?
In general, we use and disclose your personal information for the following purposes:
· to conduct our business;
· to provide and market our services;
· to communicate with you;
· to purchase from you;
· to comply with our legal obligations; and
· to help us manage and enhance our services.
To whom might we disclose your personal information?
We may disclose your personal information to:- our staff
· other companies or individuals who assist us in providing services to you (such as your delivery address to couriers); and
· anyone else that you authorise us to disclose it (such as the recipient of your gift should we seek permission from you to do so)
Please note – we do not disclose your information to overseas agencies.
Your privacy preferences
When you purchase with Edible Blooms, you are automatically 'opted in' to receive email updates from the Edible Blooms Group from time to time, however you can change your preferences at any time by clicking on the 'unsubscribe' link in any of these emails. You can also notify us at our contact details below and we can update your preferences.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
How can you complain about a breach of the Australian Privacy Principles?
If you have any questions about privacy-related issues please contact the Edible Blooms team:
Phone: 1300 768 996