FAQs
How can I contact Edible Blooms?
You can purchase online any time of the day, seven days per week. Our Bloomettes can also be contacted by phone from Monday to Friday between the hours of 8am–5pm, as well as Saturday between 9am–12pm.
Phone: 1300 768 996
International: +61 8 8193 0500
Email: hello@edibleblooms.com.au
What is the deadline to place an order?
Edible Blooms deliver Monday to Friday Australia wide, and on Saturday to limited metro areas. If you require same-day delivery, we offer this service up to 10–15 km from Sydney, Perth, Melbourne, Brisbane and Adelaide CBDs if you order by 3pm Monday to Friday, or before 12pm for Saturday same-day delivery. If you require next-day delivery, we can reach most areas of Australia if you order by 5pm. Some locations outside of metropolitan areas may take longer.
During peak periods such as Valentine's Day or Christmas, we recommend placing your order earlier to ensure timely delivery.
What time can I collect my fruit bloom?
As we make our fruit blooms fresh, we will let you know when your gift is ready to be collected. Should you wish to collect earlier, please contact us on 1300 768 996 in advance and we will do our best to accommodate you.
What time will my gift arrive?
Deliveries will arrive at business addresses by 5:00pm and residential addresses by 9:00pm Monday to Friday. Please note we cannot specify a time of day for delivery on our standard courier services. For timed requests, our express same-day delivery service is available.
Can you guarantee delivery to a school before 3pm?
The only way we can guarantee a specific delivery time is if the 3-hour express delivery option is available in that area (metropolitan areas of Adelaide, Melbourne, Sydney, Brisbane and Perth). For all other delivery options we cannot guarantee a specific time. Please contact our friendly concierge team on 1300 768 996 to discuss your options.
What if my recipient is not at home?
We highly recommend delivering to a business address or a residential address where someone will be present to accept the delivery.
If no one is home, our standard procedure is to leave the gift safely at the premises. If our courier deems it unsafe to leave the gift unattended, or if you have requested it not be left, the gift will either be taken to the nearest post office with a calling card left, or returned to our store. These instances will result in an additional redelivery charge of up to 2 times the initial delivery cost. If you are concerned about potential redelivery, please call 1300 768 996 for more information.
Can I send a bloom anywhere in Australia?
Yes. Edible Blooms delivers Chocolate Bouquets and Gift Hampers Australia wide. Fresh Fruit Blooms and Donut Blooms can be delivered up to 10–15 km from the CBD in Sydney, Perth, Melbourne, Brisbane and Adelaide.
How will my Edible Bloom be presented?
Your Edible Bloom will be packaged in a delivery box and packed with cellophane and ice packs for safe transit. Within 10–15 km of Sydney, Melbourne, Brisbane and Adelaide, your gift may arrive in one of our beautiful gift bags or in a delivery box, depending on the courier used for that area and estimated transit time.
What if the wrong address is supplied for delivery?
Ensuring the full and correct street address is provided for delivery is your responsibility, including any business names and hospital wards where applicable. If your gift is delivered to the wrong address due to incorrect or insufficient details, an additional charge may apply to redirect or redeliver the gift, which may also cause delays.
Do I receive confirmation of my order?
Yes, an email confirmation will be sent to you confirming the details of all online orders. Please contact us immediately if you do not receive this. If we cannot meet any specific requests listed in your order, our staff will be in contact to discuss your requirements.
What payment methods are accepted?
Edible Blooms accepts MasterCard, Visa, Diners Club and American Express cards, as well as PayPal and Afterpay. Where approved in advance, corporate customers may be eligible to pay via EFT depending on the transaction amount — payment is still required before dispatch.
Can I change or cancel my order?
If you contact us before your gift has been dispatched, we can amend or cancel your order. Please call our Gift Concierge Team on 1300 768 996 as soon as possible. After dispatch, no changes or cancellations can be made. During peak periods such as Christmas and Valentine's Day, once your gift has been boxed and booked with our courier we are unable to intercept it due to the high volume of orders in dispatch.
Can I send a gift anonymously?
Edible Blooms acts in accordance with Australia's Privacy Laws. If your name is not signed on the gift card and the recipient wants to know who sent the gift, they can contact us — however we cannot reveal your identity without your permission. Your billing details are never shared with the recipient. The only information they receive is their delivery address, the gift card message, and any delivery instructions included at checkout.
Is my personal information secure?
edibleblooms.com.au is hosted on a secure SSL server. You can be assured of a safe and secure online shopping experience with Edible Blooms.
Can I set up a corporate account?
If you intend to use our services regularly, please contact our Gift Concierge team on 1300 768 996 or email corporate@edibleblooms.com.au to discuss our corporate gifting options.
Can I design my own Edible Bloom?
Our team can create a customised gift to your specifications — your favourite colours, chocolate flavours, or branded ribbon. Please contact us on 1300 768 996 to discuss your needs and obtain a quote.
